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Keeping Pace With The Consumer: What you need to deliver a next-generation customer experience

Call Centres and Telemarketing

Executive summary
Today's socially networked consumer is demanding more from the companies they do business with. They are expecting higher levels of service and enhanced communications provided through more channels, and they have more outlets for voicing opinions about their experiences than ever before.

Engaging in proactive outlets with those consumers to manage and deliver on their expectations will become critical to a company's ability to succeed. Planning for a next-generation contact center will help to address these requirements while enhancing the overall customer experience.

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About Aspect
Aspect is a global software and IT services firm specializing in applying Microsoft unified communications and collaboration to help customers achieve optimal results through enhanced business processes across the enterprise and in the contact center. Aspect provides IT consulting, integration services and business applications. For more information, visit www.aspect.com

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