It used to be that people only had a few TV channels to watch and radio stations to listen to. Routines were planned around what time their favourite programmes were aired.
Brand Building Part 1: Be true to your brands equity
By Michael Wood, Director of Aperio, a business consulting company focused on accelerating growth of FMCG brands in South Africa and Sub-Saharan Africa
Building brands is no easy matter. Brand marketing has never been more challenging, complex and competitive as it is today. This is the first in a series of three blogs that outlines the common pitfalls brands make and provides insights on how to go from good to great brand building.
Not being true to your brand is critical to build long lasting equity with consumers. Many marketers do not truly understand their brand equity or they execute campaigns that are not true to the brand. Clearly defined brand equities work best.
Brand equity is what your brand stands for and what you want it to mean to consumers. Understanding this means asking these questions: Who are you? What is your brand performance and imagery? What judgements and feelings should consumers have about your brand? What relationship should your brand have with its consumers?
Take Red Bull as an example; it is an energy drink that is all about performance and its brand message to consumers is that for better performance they need Red Bull.
TIP 1: Be clear on the traits your brand shares with the competition and know your brands Unique Selling Points (USP), for example, know the areas in which your brand may be superior to the competition.
Using Dove as an example. Its brand equity is about understanding inner beauty and women, then communicating this through campaigns about its personal care products. Its USP: functional, superior moisturising and a good understanding of the inner beauty of women.
Whats important is that the brand started out as a soap, but didn't limit itself to soap in its brand messaging, it's bigger equity and view enabled it to talk to women about beauty using multiple products, without diluting its equity. Dove understands a woman's view of herself as reflected in its latest "sketches" campaign, but also sees her potential and her real beauty.
TIP 2: The way in which you communicate your brand equity must be consistent throughout your campaigns; every element must reinforce and be true to your brand equity.
TIP 3: Be mindful that promotions can build equity. Design promotions that are fully in line with your brands equity, or that enhance and build on that equity.
Who is your consumer?
Marketers make the mistake of classifying their consumers from a purely demographic perspective. While demographics do play a role, they dont talk to the motivations of consumers. If you dont take the personality, values, attitudes, interests, and lifestyles of consumers into account when you design a campaign - the psycho-graphics your campaign may be off the mark and therefore not adequately connect your brand with its consumers.
TIP 4: Have a very clear understanding of the psycho-graphics of your prime prospects. Think of it this way: psycho-graphics determine why consumers buy your brand, its critical for what your brand stands for as well as the message it communicates. A brand cant connect and resonate with consumers unless your message speaks to them.
TIP 5: Consumer motivations cut across demographic profiles. Understanding where the bulk of your consumers sit demographically, as defined by their psycho-graphics, helps determine where those consumers are and how best to reach them.
But demographics, alone, dont determine your message. For example a few years ago Omo launched a "dirt is good" campaign. This campaign didn't focus on parents in a specific demographic, but rather spoke to moms across the board about encouraging their children to explore freely and not to be held back by a bit of dirt. Instead of targeting a certain demographic, the campaign spoke to moms on a psycho-graphic level.
TIP 6: Ask your brand builders to define who your consumers are, and if they start by saying LSM 6-8, they may have it all wrong. They will be on the right track by presenting a psycho-graphic profile of who your consumers are and why, then going on to describe where the biggest consumer set is demographically, in terms of gender, age and LSM group.
TIP 7: Compile a psycho-graphic profile of your consumer base. This is done both quantitatively and qualitatively and is a useful tool for uncovering why consumers are buying a product. It often begins with the individual shopper or in focus groups where underlying motivations are revealed. These are then tested by quantitative data and thereafter developed into campaigns. Ideally you want to identify the consumers unmet functional or emotional needs in your brand messaging.
In conclusion, it is essential that marketers reassess the way they classify consumers. Drawing a psycho-graphic profile is a good way to ensure that a brand connects with consumers.
How Aperio can assist brands:
Aperio has vast experience building some of SAs biggest and most innovative brands. We do this through our superior knowledge of how to understand consumers and retailers, tied together with best-in-class internal and external processes. We help companies build brands both for the present and the future by identifying gaps, training organisations and leading the execution. We believe we are what we deliver.
About The Author:
Michael Wood is co-founder and Director of Aperio, a business consulting company focused on the FMCG space in South and Sub Saharan Africa. Michael has many years international experience where he held the positions of Marketing Director, Sales Director & Managing Director with the Gillette Company and Procter & Gamble
Aperio is a business consulting company focused on accelerating growth of FMCG brands in South Africa and Sub-Saharan Africa. Aperios consulting ranges from developing and implementing business building strategies, advising on launch or expansion plans, conducting brand health interventions, rejuvenating orphan brands or implementing growth strategies for Africa. Some of its clients are Danone, Diageo, Kelloggs, Royal Canin, GlaxoSmithKline, Mars, Wrigley.
Aperio has a team of 30 highly capable, multi-functional consultants with significant multi-national FMCG experience. Aperios consultants have worked within major multi-nationals including P&G, Gillette, GlaxoSmithKline, Tiger Brands, Simba, Nestlé, SuperGroup and Coca Cola.
The revolution of the future may continue to be televised, but more and more consumers will be watching it unfold on their mobile devices rather than on their TVs.
Brands have been around as long as there have been things to sell. The term ‘brand’ originated from the stamp carved onto a product to certify its purity, authenticity and origin.
One of the major trends shaping consumer behaviour today is that, while the desire for status hasn’t gone away and we still seek social currency, we now seek it through experiences, stories, and moments we can share.
Brand crises are a harsh reality for all organisations. Dealing with them is not becoming any easier. Instead they have become complex tasks that require constant supervision.