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The 4A’s that build Incredible Management and Successful Executives

Customer Value Foundation


In this article I will discuss the A’s that cause management to be incredible and executives to be successful. You too can be successful.

The 4 A’s of Incredible Management

In my book, Value Creation: The Definitive Guide for Business Leaders, I added a 4th A (Ability) to what Management gurus talk about in the 3 A’s to ready ourselves for the future:

  • Agility
  • Adaptiveness
  • Ambidextrousness
The 4thA: Ability, which is aided by training, education, knowledge management, hard work, management style, creativity and innovativeness. (That is why you need this in your company).

Think about the future, self-tuningcompanies and agility, adaptation and ambidextrousness run by able CEOs, moving from selling to Customers to becoming his buying aide.............Click here to read full article.

Would love your comments and help. We are happy to help others in education and executive education on courses in Value Creation.


Gautam Mahajan,
President, Customer Value Foundation and Inter-Link India
Founder Editor, Journal of Creating Value jcv.sagepub.com
K-185 Sarai Jullena, New Delhi 110025
011-26831226, 9810060368
mahajan.g@customervaluefoundation.com
www.customervaluefoundation.com
www.interlinkindia.net
Twitter @ValueCreationJ

Customer Value Foundation (CVF) helps companies to Create Value and profit by Creating Value for the Customers, employee and for each person working with the companies.

Total Customer Value Management (Total CVM) transforms the entire company to focus on Creating Value for the Customer by aligning each person's role in Creating Customer Value and getting shareholder wealth and Value.

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From Total Quality to Total Customer Value Management

Customer Value Foundation

The Quality Revolution was meant to be customer focused, instead became process centric and one of record keeping. Nonetheless, Total Customer Value Management can learn from the Quality movement. There is much to learn.

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Why is the Customer Taken for Granted?

Customer Value Foundation

I notice more and more that the Customer is taken for granted or allotted a by the way mention in new business strategies. Forbes and many others have written about this and bemoaned the fact, and warned companies not to ignore the customer.

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Why Value Culture Boosts Customer Satisfaction

Customer Value Foundation

Here is an excellent review on Gautam Mahajan's book on Value Creation written by Colin Shaw, founder and CEO of Beyond Philosophy. Colin is an international author of five bestselling books and an engaging keynote speaker..

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The 8 Principles of Customer Value Creation

Customer Value Foundation

Customers tend to buy or use those products or services that they perceive create greater value for them than competitive offers. It is essential for executives and leaders to create higher value for their Customers than competition can.

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How to get a Service Culture Mind-set?

Customer Value Foundation

I recently gave a talk to ISSIP (pronounced IZip and stands for International Society of Service Innovation Professionals) on Service Value Creation. Jim Spohrer of IBM asked me how we get the service culture mind-set inculcated.

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