Mine the consumer mother lode – get Facebook data into your CRM system
05 February 2012
A new suite of solutions allows marketers to tap into the world’s biggest CRM database, find potential customers and offer them exactly what they want to buy.
Described as a “revolution” in marketing, MicroStrategy’s new tools will allow brands to unlock information from Facebook’s 800 million-strong user base, slice and dice relevant market information, and connect directly with customers. And all with the customer’s permission.
MicroStrategy (Nasdaq: MSTR), a leading worldwide provider of business intelligence (BI) software, reports that its Facebook solutions, MicroStrategy Wisdom, MicroStrategy Gateway and MicroStrategy Alert, give marketers more relevant, valuable and up-to-date market information than they have ever had access to before, and allows them to use it for direct and immediate customer interaction. Showcased to huge acclaim at MicroStrategy World 2012 in Miami, these tools deliver on a growing need among marketers for a simple way to mine the consumer mother lode.
MicroStrategy CEO Michael Saylor told delegates at the annual MicroStrategy conference that 50% of world GDP would be transformed by mobile, social, cloud and big data technologies. MicroStrategy is ahead of the curve, with solutions already in place to help enterprises capitalise on these trends.
Saylor’s pet focus is Facebook, which he describes as “an ever-refreshing database of anyone with wealth or power on Earth". To monetise this resource, MicroStrategy has developed Wisdom and other social intelligence tools.
Mark Bannerman, Country Manager at MicroStrategy in South Africa, says: “These solutions are going to revolutionise the way that enterprises market to consumers. They will enable them to take brands to the next level in terms of the way they interact with consumers.”
The three solutions, part of MicroStrategy’s social intelligence toolset, work together to allow brands to “listen, learn and act”. MicroStrategy Gateway for Facebook allows brands to track trends and place the information in a rational database. It gives a 360-degree view of a brand’s Facebook app users and allows marketers to synchronise the data with existing enterprise applications.
MicroStrategy Wisdom Enterprise enables extraction of valuable market information about their Facebook app users according to criteria such as likes, whereabouts, events, activities and networks. It allows marketers to easily segment the app user population and analyse the results based on demographics such as gender, age bracket, relationship status, urbanicity, metro area and language. A marketer could, for example, ask: “Which users in the Johannesburg area are aged between 22 and 35 and are new parents?”
It also allows for real-time insights into trends in areas such as consumer brands, entertainment, sports, music and activities.
MicroStrategy Alert adds the marketing and commerce component, giving marketers one-on-one interaction tools with customers and allowing them to offer tailored specials, vouchers and news.
Bannerman says the innovations focus on Facebook, since this is essentially the world’s biggest market database. Because the social media platform includes options to ‘like’, ‘friend’ and comment, this market information is more comprehensive and valuable than that on many other social media platforms.
By incentivising users to opt-in to the system, marketers can extract information on the users’ Facebook likes, dislikes, activities, check-ins and friends. Not only does this allow for up-to-date demographics, psychographics and trends information, it allows marketers to deliver desired and on-time information about new products, competitions and special offers.
“If a user happens to like love songs, for example, the marketer could deliver an alert about a special offer on a love song CD to the consumer, or could send a discount voucher directly to them when they check in to the area of a music store,” Bannerman says.
In line with the Consumer Protection Act and Facebook user privacy settings, customers can opt out to communication at any stage, and will be automatically removed from the system. The information is also secured against unauthorised access.
The data collected using MicroStrategy’s new solutions can be easily integrated into existing CRM databases, adding vast amounts of in-depth information to existing data.
The suite, launched in Q3 last year, has six major customers in the US using it to interact with around 4.2 million fans, says Bannerman.
Bannerman says the possibilities are now being introduced to marketers in South Africa too.
MicroStrategy also delivers Usher, a free, “friendly” event management app linked to Facebook Events, which includes tools such as door management and mobile ticket delivery.
For information about MicroStrategy’s social intelligence tools, go to: http://www.MicroStrategy.com/Social-Intelligence/Enterprise/index.asp
About MicroStrategy Incorporated
Founded in 1989, MicroStrategy is a leading provider of enterprise software platforms for business intelligence (BI), mobile intelligence, and social intelligence applications. MicroStrategy's BI platform enables leading organizations worldwide to analyze the vast amounts of data stored across their enterprises to make better business decisions. Companies choose MicroStrategy BI for its ease-of-use, sophisticated analytics, and superior data and user scalability.
The MicroStrategy BI platform delivers actionable information to business users via the web and mobile devices. MicroStrategy's mobile intelligence platform helps companies and organizations build, deploy, and maintain mobile apps across a range of solutions by embedding intelligence, transactions, and multimedia into apps. MicroStrategy's social intelligence platform includes a number of applications that help enterprises harness the power of social networks for marketing and e-commerce, as well as a suite of free "friendly" consumer apps that use MicroStrategy's enterprise technologies.
MicroStrategy's social intelligence platform helps companies leverage the value of social networks to better understand and engage their customers and fans. The MicroStrategy Cloud offering combines MicroStrategy and third-party software, hardware, and services to enable rapid, cost-effective development of hosted BI, mobile, and social applications. To learn more about MicroStrategy (Nasdaq: MSTR), visit www.microstrategy.com and follow us on Facebook (http://www.facebook.com/microstrategy) and Twitter (http://www.twitter.com/microstrategy).
MicroStrategy, MicroStrategy Business Intelligence Platform, MicroStrategy Cloud, MicroStrategy Mobile, Cloud Personal, MicroStrategy Transaction Services, Wisdom, MicroStrategy Wisdom and Emma are either trademarks or registered trademarks of MicroStrategy Incorporated in the United States and certain other countries. Other product and company names mentioned herein may be the trademarks of their respective owners.
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