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Consumer Loyalty Engagement Index for the Korean Market

31 Jan 2017


South Korean Customers Council and Brand Keys to Collaborate on Consumer Loyalty Engagement Index for the Korean Market

Brand Keys, a pioneering leader in loyalty and engagement research, has entered a collaborative agreement with Customers Council, the leading Seoul South Korea based brand research and consulting firm, to offer its services to Korean brands.

Customers Council, established in 2002, leverages B2C and B2B research to develop brand strategies and enhance the global competitiveness of Korean companies. It has been working with over 800 brands in 200 categories to help brands understand and offer the best value to their customers.

“We are pleased to work with Customers Council, which recognizes the value of Brand Keys’ globally validated brand loyalty metrics and consumer insights,” said Robert Passikoff, founder and CEO of Brand Keys. “South Korean companies have a huge interest in, and stand to benefit from, predictive insights that can help them increase revenues and market share not only in Korea, but worldwide.”

In early October 2016, Customers Council held meetings with prominent local and global Korean brands and a press conference announcing the partnership with Brand Keys, in Seoul, where the Customer Loyalty Engagement Index (CLEI) model will be applied to Korean Brands.

“We expect to successfully introduce Brand Key’s CLEI model to many brands in Korea through our annual Brand Award Conference,” said Jun Jae Ho, founder and CEO of Customers Council.

Results and Brand Loyalty Awards from the first Korean Customer Loyalty Engagement Index will be presented at the Customer Loyalty and Engagement Conference, in November in Seoul, South Korea.


About Brand Keys
Brand Keys, a brand research consultancy specializing in predictive consumer behavioral brand equity, loyalty, and engagement metrics, is headquartered in New York, NY, and has offices in Dublin, Dubai, London, Madrid, Sydney, and Tokyo. Brand Keys customer indices include: its annual Customer Loyalty Engagement Index, Sports Loyalty Index, Fashion Brand Index, and Most Innovative Tech Brands.

Founded in 19085, Brand Keys captures today’ increasingly emotional consumer values, providing brands with predictive and strategic findings that can increase ROI, sales and profitability. Brand Keys research identifies what drives customer loyalty and helps brands transform their target market into loyal customers using a proprietary, consumer-centric system that goes far beyond traditional methodologies to provide clients with measures that are powerfully predictive of consumer behavior.


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